Unique Approach:
One-to-one patient care in the home. Treatment is delivered through skilled nurses with best practices. Streamlined referral process and easy access to all services, including nursing, IV, and DME. Emphasis on patient and family education. Focus on functional outcomes and maximum patient independence. Ongoing communication with case managers, payor, family, and physician.
Benefits Realized:
Predictable outcomes because of standardized delivery processes. Flexibility for individual care. The healing process accelerated in familiarity and safety of the home setting. Significant cost savings due to efficient and aggressive management of resources.
Measurable Outcomes:
Treatment decisions based on objective data and protocols decided upfront care. Patient and family education improves compliance and clinical outcomes. Goals geared toward predetermined outcomes. Using a sophisticated IT system, the ability to track and trend cases, collect information, and share best practices to continually improve protocols and practices.
Sustainable Results:
Decreased recidivism and readmission rates. Increased productivity and quality of life for patients.
Service:
Our services are designed and dedicated to the managed care customer with 24-hour-a-day, seven-days-a-week access. Response time is under 60 seconds per call. Our multiple contact centers ensure seamless, uninterrupted access. Our experienced nurses and medical equipment experts assist in all home care arrangements-which means that an expert in the field conducts every transaction.
Cost-effectiveness:
Managed care companies save on administrative costs because of our one-contract, one phone call per referral, one source for home care claims policy. Home care administration becomes simple, streamlined, efficient, and, above all, accountable. You’ll also realize significant cost savings in utilization. FBHHCI provides clinical guidelines and risk-sharing arrangements, which translate into optimal patient care and reduced costs.
Quality:
FBHHCI will try to develop a network that will meet or exceed the preset standards set by the agency and in addition ensure that the maximum home care service is rendered in a professional manner.
Your opinion plays an integral role, as well. Periodic surveys of patients, physicians, referral sources, and health plan personnel ensure that FBHHCI remains sensitive and responsive to the multiple constituencies that we serve. Should a client not be pleased with any aspect of our services, our associates are empowered and motivated to remedy the cause of dissatisfaction through our responsive complaint management and grievance process-promptly and thoroughly.
Information/Knowledge:
FBHHCI’s comprehensive reporting program provides understanding and insight for the optimal positioning of home care in a managed care organization’s medical management strategy. Clients receive quarterly summaries of each plan’s home care utilization, including all services from all home care providers; statistical analysis highlighting each plan’s longitudinal trends and variance from national averages and benchmarks; and joint meetings to strategize and plan action for the findings that require intervention.
Measurable Results:
FBHHCI will reduce visits by 30%. Also reduces HMO administrative costs, including 20% reduction in pre-certifications and authorizations. 40% reduction in claims processing and 15% reduction in provider relations credentialing.
Customer Satisfaction:
We are trying to achieve overall satisfaction of 100% for clients and families 100% for payors and 100% for physicians.
FBHHCI has created a truly unique and innovative approach to healthcare by providing cost-effective home healthcare services. To assist with health-related and personal care needs, Texas-based FBHHCI offers experienced leadership, sound financial management, a comprehensive service line, and responsive service.
Each member of the FBHHCI management team has years of experience in the healthcare industry, as well as years of experience in their respective fields. Each of the professionals is dedicated to promoting that FBHHCI provides quality and ethical care to its patients and the quality of service to those patients’ physicians and other health care providers.
Reach Out to Us
Transform your loved one’s well-being with us. Contact us for compassionate and reliable home health services today.